Refunds Policy

Eligibility for Refunds

Refunds are available under the following conditions:

• If you encounter technical issues that we cannot resolve.
• If you are billed incorrectly.
• If you cancel your subscription within 14 days of purchase without using the service.
• If you accidentally purchase a wrong plan, refunds can be requested within 24 hours of the transaction.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address.
• Transaction ID or receipt number.
• A brief description of the issue or reason for the refund request.
• If applicable, proof of purchase or payment details.

Processing Time

Refund requests are processed within 5-7 business days. You will receive a confirmation email once the refund has been processed. Refunds will be issued to the original payment method.

Exceptions and Non-Refundable Cases

The following scenarios are not eligible for a refund:

• Any content or credits used before requesting a refund.
• Requests made after 14 days from the purchase date, unless there are extenuating circumstances.
• Service cancellations made outside the refund eligibility period.

Contact Us

If you have any questions regarding our refund policy or need assistance, please contact us at [email protected].